Shipping policy

SHIPPING POLICY

Last updated: 21 Dec 2025

At Muthassikoottu, we aim to deliver your orders safely and on time. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

1. ORDER PROCESSING

  • All orders are processed within 1–2 business days after order confirmation

  • Orders placed on Sundays or public holidays will be processed on the next working day

  • You will receive an order confirmation once your order is successfully placed

2. SHIPPING LOCATIONS

  • We currently ship across India

  • International shipping is not available at this time

3. DELIVERY TIMELINES

Estimated delivery time after dispatch:

  • Kerala: 2–4 business days

  • Rest of India: 4–7 business days

Delivery timelines may vary depending on:

  • Customer location

  • Courier partner operations

  • Weather conditions or unforeseen circumstances

4. SHIPPING CHARGES

  • Shipping charges (if applicable) will be clearly shown at checkout before payment

  • Any promotional free shipping offers will be displayed on the Website

5. GST & INVOICING

  • All product prices are inclusive of applicable GST

  • A GST invoice will be issued for every order

  • GSTIN: 32BNTPT9668Q1ZH

6. PACKAGING & HANDLING

  • Products are securely packed to prevent leakage or damage during transit

  • We take special care while packing liquid products like hair oil

7. TRACKING INFORMATION

  • Once your order is shipped, tracking details will be shared via SMS or email (where applicable)

  • Customers can use the tracking link to monitor delivery status

8. FAILED OR DELAYED DELIVERIES

  • If delivery fails due to incorrect address or unavailability of the customer, re-shipping charges may apply

  • Delays caused by courier partners, natural events, or government restrictions are beyond our control

9. DAMAGED OR LEAKED SHIPMENTS

If your order arrives damaged or leaked:

  • Contact us within 48 hours of delivery

  • Share clear photos or videos of the package and product

  • Do not dispose of the product until the issue is resolved

Approved cases will be handled as per our Refund & Return Policy.

10. BUSINESS DETAILS

Marketed by:
Muthassikoottu
6/363, Kohinoor, Thenhippalam (PO),
Malappuram, Kerala – 673636, India

GSTIN: 32BNTPT9668Q1ZH

11. CONTACT US

For shipping-related queries, please contact:

📞 Phone: +91 8891579878
✉️ Email: kamalabhai40@gmail.com
🌐 Website: www.muthassikoottu.com

12. POLICY CHANGES

Muthassikoottu reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page.